Digital service reliability

Tell us how availability, speed and communication affected your use of this service in the past month. Please base your answers on your own experience. You may skip any question that does not apply.

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Service use

How frequently did you use the service?

DailyWeeklyMonthlyLess often

The service was available when I needed it.

The service was fast enough for my tasks.

How often did you experience a disruption?

When something went wrong

I could find information about service issues.

Updates explained the impact clearly.

I knew when to expect another update.

Support or workarounds helped me continue.

Improvement priorities

How satisfied are you with reliability overall?

Which area matters most to improve?

Which disruption had the greatest effect on your task?

What would make you more confident in the service?