Public service experience

Tell us about your most recent interaction with a local public service. Please base your answers on your own experience. You may skip any question that does not apply.

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Accessing the service

How did you use the service?

How easy was it to find the correct service?

The eligibility and requirements were clear.

How easy was it to provide the requested information?

The experience

How satisfied were you with waiting times?

The communication was understandable.

I was treated respectfully.

The service accommodated my access needs.

Outcome and improvement

Did you achieve what you needed?

FullyPartlyNot yetNo

How satisfied were you overall?

What worked well when using the service?

What should change to make this service easier to use?