Customer loyalty & recommendation

Help us understand why customers stay, recommend us or consider alternatives. Please base your answers on your own experience. You may skip any question that does not apply.

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Your feedback will help us decide what to improve next.","theme":{"color":"#b8dcd9","background":"#f7f9fd","button":"solid","font":"system","width":800,"radius":16,"page":{"type":"solid","preset":"pastel_glow","from":"#f9d8ca","to":"#ded4f3","angle":135,"pattern_scale":100,"pattern_angle":0,"base":"#f4f7fb","ink":"#7086a5","intensity":12,"asset":"","position":"center","fit":"cover","overlay":"#ffffff","opacity":20},"text":"#14263d","preset":"","customized":false},"questions":[{"id":"S1","type":"section","title":"Your relationship with us","help":"","page":1,"tint":"mint","section_color":"","required":false,"section":"","link_url":"","link_label":"Open link","options":[],"rows":[],"randomizeOptions":false},{"id":"Q1","type":"single","title":"How long have you been a customer?","help":"","section":"S1","page":1,"required":false,"options":["Less than a month","1–6 months","7–12 months","1–3 years","More than 3 years"],"tint":"lavender","section_color":"","link_url":"","link_label":"Open link","rows":[],"randomizeOptions":false},{"id":"Q2","type":"single","title":"How often do you use our offering?","help":"","section":"S1","page":1,"required":false,"options":["Daily","Weekly","Monthly","Less often","Not currently"],"tint":"lavender","section_color":"","link_url":"","link_label":"Open link","rows":[],"randomizeOptions":false},{"id":"Q3","type":"nps","title":"How likely are you to recommend us to someone with similar needs?","help":"0 = Not at all likely; 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Your relationship with us

How long have you been a customer?

How often do you use our offering?

How likely are you to recommend us to someone with similar needs?

0 = Not at all likely; 10 = Extremely likely.

What is the main reason for your recommendation score?

Reasons to stay

The offering reliably meets my needs.

I trust us to keep our commitments.

How satisfied are you with the value you receive?

Which factors most influence your decision to stay?

Select all that apply.

Future choices

How likely are you to continue using us over the next six months?

Have you considered alternatives in the last three months?

Yes, activelyYes, brieflyNoPrefer not to say

What would make you more confident about staying?

What should we preserve because it works well?