IT service feedback

Review your latest IT support experience, including access to help and the resolution. Please base your answers on your own experience. You may skip any question that does not apply.

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Your feedback will help us decide what to improve next.","theme":{"color":"#b8dcd9","background":"#f7f9fd","button":"solid","font":"system","width":800,"radius":16,"page":{"type":"solid","preset":"pastel_glow","from":"#f9d8ca","to":"#ded4f3","angle":135,"pattern_scale":100,"pattern_angle":0,"base":"#f4f7fb","ink":"#7086a5","intensity":12,"asset":"","position":"center","fit":"cover","overlay":"#ffffff","opacity":20},"text":"#14263d","preset":"","customized":false},"questions":[{"id":"S1","type":"section","title":"Getting support","help":"","page":1,"tint":"blush","section_color":"","required":false,"section":"","link_url":"","link_label":"Open link","options":[],"rows":[],"randomizeOptions":false},{"id":"Q1","type":"single","title":"What type of help did you need?","help":"","section":"S1","page":1,"required":false,"options":["Device or hardware","Account or access","Software","Network or connectivity","Advice or how-to","Another 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Getting support

What type of help did you need?

Which channel did you use?

How easy was it to raise the request?

How satisfied were you with the first response time?

During the request

Support understood the impact on my work.

Progress updates were useful.

Instructions were easy to follow.

I knew who was responsible for the next step.

Resolution

Was the issue resolved?

YesPartlyNoStill in progress

How satisfied were you with IT support overall?

What helped you get back to work?

What should IT support improve?